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Welcome! Can we help you keep your cabin secure with peace of mind?Mt. Rainier Vacation Rental Cabins We appreciate your interest in our rental service! Our professional staff offers personalized service and impeccable care of your mountain property. We look forward to a successful partnership with our owners that provides an income stream for your cabin when you are not using it. We look forward to hosting many appreciative guests who will enjoy your property as much as you do. Mission Statement Every associate of Mt. Rainier Vacation Rentals provides exceptional personalized service to guests and owners always taking that extra step. As a way of life, this action provides value and support to every person who uses the services of Mt. Rainier Vacation Rentals. As an owner, Mt. Rainier Vacation Rental's management, provides you with a hassle-free and effortless stream of income while you maintain the benefits and enjoyment of your property and the peace of mind of security when you are away.
Our goal for owners offers you peace of mind knowing that the best possible care and attention offers your home the same level of care we provide for our own home. In outlying areas , such as Greenwater, properties are more susceptible to a number of hazards such as power outages, freezing conditions and snowfall, and the threat of vandalism and burglary increases when homes are left unattended for lengthy periods of time. Our goals minimize this threat with frequent visits from our guests and staff, thus making your vacation home much less vulnerable to any of these circumstances. Program Highlights Staff We have a staff of professional vacation planners tailor fit guest reservations to best fit your property; Exceptional personalized services enhance, extend and promote repeated guest stays; Pre-arrival inspection and departure inspection for each booking. Marketing
Guest Services Online real time booking platform allow 24/7 confirmed guest reservations; Centrally located office open 6 days a week 8am-6pm; Tailored guest experiences target repeat visitor opportunities; Office message management 24/7. Owner communication
Service Features
Upfront Planning and Preparation of Agreement In partnership with the owner of each unique property, an individual contract with Mt. Rainier Vacation Rentals (Company) provides custom service for you as a property owner. Tailored features of this contract create an important part of a successful and mutually beneficial partnership. Customized Rental Rates Quoting similar properties and their rental success forms a baseline for setting rental rates for your property. Working together in partnership, we develop appropriate year around rental rates for your property. These initial rates remain adjustable so that at any time the rates can be adjusted in real time. This offers maximum flexibility in reaching your financial and use goals. Photos Our associate photographer takes inviting photos of all of our properties. Photos that represent your property in all four seasons provide guests a positive emotional feel for your property on our website. Your personal photos may well represent your property adequately, and like rental rates, your updated photos can be uploaded to the website at any time. Besides the website, a promotional page showing all aspects of your cabin provides a rich document to use when selling your property. When a guest inquires about a property the personal touch of sending a promotional page about your unique property gives that personalize service we hope will encourage a long term renal relationship. If your property shows opportunities in several seasons, we hope a guest will learn to have a broader view of the recreational possibilities of the Upper White River Valley. Customized Guest Folder A guest activity-rich folder uses photographs of your property. This folder carries a personal invitation to adventure, fun and relaxation for each guest. To meet our goal of developing repeat business, the folder contains explanations of activities and events throughout the year showing your property in all four seasons. Besides seasonal activities, the folder contains action photographs of guests (or your family) having happy dinner gatherings, working puzzles, building snowmen in the yard, being served breakfast in bed (well, it is not too late to stage this one), and any other fun-filled activity your cabin is unique for. Besides activities, the folder contains your specific instructions to your guests regarding the use of unique features such as, your furnace, hot tub, fireplace, appliances, etc. Along with your personalized cabin instructions, we ask you to write a welcome letter to your guests. Winter topics take our guests from snowmobiling on groomed trails to sleigh rides. Other activities outlined in the folder include sledding, cross country skiing, snowboarding, snowshoeing, PC’s favorite snowboard trails, etc. Festivals and events outlined in the folder encourage guests to join the fun organized through several local groups. The merchants in Greenwater and the community center board of directors, meet regularly to develop Greenwater activities to draw tourism into the area during the "off season". The overall plan includes a major activity each month. Combined with special packages developed by Mt. Rainier Vacation Rentals, more and more visitors will make the Upper White River valley their getaway of choice. A rich explanation of things to do in the Upper White River Valley, both summer and winter, in your cabin binder encourages guest to reserve frequent visits. As a dynamic tool for guest orientation, the binder constantly changes. Marketing Our marketing plan positions Mt. Rainier Vacation Rentals in the number one position on Google, MSN and Yahoo searches. Marketing services may include a search engine optimized website, pay-per-click advertising, links on significant tourism websites (including but not limited to Visit Rainier, Tacoma Tourism, Discover Washington, Enumclaw Chamber of Commerce) and affiliated websites; e.g. Greenwater merchants, Crystal Mountain Lodging, Sense of Harmony, local realtors, etc. We also develop special rates and packages to draw in tourism during the shoulder seasons and offer them opportunities to extend guest stays. We are continuously engaged in education regarding internet and technical marketing opportunities to enhance the occupancy of your cabin. It is like a puzzle and we are always working the new pieces to making up a rich income to reach our partners financial goals. Market research through the Washington State Tourism office indicates the majority of visitors are local. However, we find winter vacationers travel from outside the state. Our marketing efforts recognize the guests most likely to rent a vacation home may be out of state. Frequent Visitor Program We have developed a record keeping system allowing guests to earn reduced rates during "high season" based upon frequent visits, and we market this program to previous guests. Winter Marketing While the draw in the winter is Crystal Mountain Ski Resort, marketing targets include snowmobiling (Greenwater has a huge matrix of groomed snowmobile trails), cross country skiing, holiday relaxing (we provide a Christmas tree) snowshoeing and of course family sledding. Summer Marketing Summer guests represent a much wider draw. From Florida, Texas and all states with significant summer heat, guests flock to Washington and Mt. Rainier. A recent marketing campaign targets the hot summer states to suggest a vacation to the cool Cascade foothills that can be full of excitement along with cool mountain breezes. Mountain climbers often stay before and after a climb up the North ascent of Mt. Rainier, which has become more popular in recent years. Several summer events draw increasing numbers of guests as word of our upscale lodging reaches these targets. Car clubs, bicycle clubs and motorcycle clubs use highway 410 as a cruising route all summer. As we reach these targets, rallies and stages of loop excursions include stops at your cabin. Updated Website Due to roll-out Fall of 2008, the new generation of website will focus on mountain activities. A major goal of the website is to draw repeat website visitors. With rich activity content, mountain enthusiasts and casual searchers will find oodles of information and things to do. Bookmarking our website as an activity planner, finding so much to do in the local area, the logical result will be to rent your home to have the fun. Typical vacation planning includes activities first, and lodging second in order to facilitate this planning. Social Marketing Social marketing is the new trend in internet marketing. While more than just a blog, this type of marketing began with blogs, from Wikipedia to My Space and You Tube. As this is cutting edge marketing, Mt. Rainier Vacation Rentals has entered the social marketing arena with a mountain blog. As the website develops, the social marketing component will develop as well. Once a booking has been made, the first night fee is guaranteed. Forty-five days in advance of check-in, the remaining fees are collected (sixty days in advance of Holidays). Along with the rent for your property, we collect and process fees associated with not only the rental part of the bookings but also the credit card fee, state and local taxes, the real-time website booking fee, housekeeping and when applicable a pet fee. Once collected we report and pay state and local taxes monthly. Online Booking We have been using secure online booking as a marketing object to secure bookings as soon as a guest searches your property. This booking system is available 24/7. Each online booking is quickly followed up with personal conversation to insure the best fit of property to guest needs. We've made booking your cabin as easy as possible, and from first contact we immediately begin our high class, personal service. Owner Log-In With the 2008 website roll out, owners have personal log-in capability in order to keep real time connection to their bookings, management items and repairs. Owners receive a monthly and an annual report of earnings and expenses. Guest Services A friendly associate greets guests at your cabin and personally registers each party. With this process, we look for appropriate number of guests, pets if allowed, number of automobiles and quality of guest use of your property. This beginning of personalized services encourages repeat business including, but not limited to, a personalized hiking/mountain tour list or ski/snowmobile/snowshoe trail list. When possible, we provide discount lift tickets to Crystal Mountain Ski Resort. When possible we even offer personal hiking/snowboarding trail guiding (this part of our job is the fun part). We manage guest requests and needs during occupancy with a minimum of a 24 hour response. Whenever possible we will immediately arrange sub-contractors necessary to remediate dangerous malfunctions and concerns. To improve quality of guest experiences, we offer suggestions for dinner, romance, and local known experiences encouraging guests to extend and/or return over and over. (It is a fraction of the expense to secure a repeat visit rather than market to and acquire new customers.) In-Cabin Services for Guests We provide glass overflow bin to remind guests not to put glass in recycling. We have a standard Power-Out Kit we have made for all cabins and are happy to put one in your cabin to assist guests if there is a power outage. We do not offer any refund if there is a power outage. A substantial First Aid Kit is essential. We carry a standard commercial kit if you do not have one in your cabin, we will provide one for you. Finally, a guest folder (link) is provided that is spilling over with valley activities to encourage guests to return again and again. Guest Screening A personal phone call to each guest that comes to us from our online booking portal interviews the guest prior to confirming the booking. At that time a series of questions insures the guest is both right for the property and right for our upscale service. The Company reserves the right to refuse service to guest situations which seem inappropriate for use of our privately owned cabins. Such situations include, using the cabin for a party, using the cabin by minors, using the cabin for a group of floor/sleeping bag friends, using the cabin for illegal purposes, using the cabin for an office without the owner’s permission. Guest Orientation A rich, thick binder of activities (link) aimed at enriching each guests stay will be developed specifically for your cabin. Topics in this binder include summer activities, climbing Mt. Rainier, to exquisite viewpoints throughout the Upper White River Valley. Other activities include waterfalls, hikes, activities for children, windshield tours in the area, etc. We invite your personal special activities to personalize your binder to your cabin. Post-Guest Check Out Working together, we develop a check-out form to provide guests with a definitive list of what to do when leaving your property. This check-out includes things like taking out the garbage, washing the dishes, turning down the heat source, securing all windows and exit doors and any other unique features that are important to your property. Post-Guest Communication We provide a guest comment sheet for each visitor. When appropriate either as a compliment or as a needs-to-improve we will send this comment sheet to you at month end. Within three days of check-out we mail a personalized thank you post card to each guest offering a reduced rate for returning to visit during the off season. Post-Guest Use Review A field associate of the Company makes a complete walk through of your property after each guest. This review looks for at least three things. First, as a customer service, a review is conducted for lost items. Secondly, we review the property after guest use to evaluate for damage. In addition, at this time, the field associate double checks the number of guests and pets using the property by reviewing the number of beds used and looking for signs of pets. Any damage beyond normal wear and tear is immediately charged to the guest. The policy document (link) requires this evaluation to be made within three days of check-out. Thirdly, all windows and doors will be checked for security. Post-Guest Cabin Review After each guest use, our field staff takes a survey of your property. In this way a continual presence gives the appropriate appearance that this property is occupied. Post-Guest Use Clean A guest occupancy fee includes the complete cleaning and laundering of the linens. The number of bedrooms, baths, kitchen and square footage of the property determines the cleaning fee. With a smile, we manage the post-use clean through professional cleaning services whenever possible. At times, local licensed housekeepers help out with single cleans and quick turn cleans outside of our maid service schedule. This clean will include laundering linens, sanitize all hard surfaces, dusting for both dust and cobwebs, vacuuming and insure a quality property for the next guest. (link) Post-Guest Acknowledgment We send a post card thanking guest for their choice to use your cabin through our Company. The post card encourages a return visit by offering them an off season discount. Furthermore, this post card points each guest to our frequent guest use program (link) offering further discounts. Keep in mind that the cost of securing a repeat guest visit and word of mouth advertising is a fraction of the cost of marketing to new guests. Owner Use Owners may clean after their own use, but will be charged a $20.00 sanitization fee for a two bedroom property prior to the next guest use. Occasionally, a spruce up clean will be required if the property has been vacant for a period of time. This spruce up fee will begin at $35.00 and the final cost will be based on the time required to bring the property up to hotel standards. At Mt. Rainier Vacation Rentals, working with you as a property owner, becomes a partnership. We take no fees until we actually create an income stream for you. Let's get started! Step 1 – Welcome and thank you for considering Mt. Rainier Vacation Rentals We encourage your questions. By phone or email: pc@mtrainiervacationrentals.com. We truly welcome and learn from your questions and the information you request. By addressing your questions and concerns regarding renting your valuable mountain home, we think you will realize the high level of care and commitment we offer in this partnership and our responsiveness to your potential guests. Step 2 – Listing your property with Mt. Rainier Vacation Rentals Step 3 – Walking through your property Step 4 – Marketing your property Step 5 – Establishing rental rates and stay requirements for your property Mt. Rainier Vacation Rentals provides as many optional maintenance services as you may need to maintain your property. While some property owners manage these details themselves, our high quality service providers stand ready to help you with all of the details from washing windows to shoveling snow. From a detailed menu of services, you elect the level of care you would like us to provide. Step 7 – Completing the partnership agreement · Review responsibilities of the property owner . · Review the commission rate. · Review rates for and select customize services from the Kabin Keeper menu of services. · Sign the agreement – you will receive a copy · Receive your website password. Step 8 – Reviewing your property online |
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